From Silence to Voice
What Nurses Know and Must Communicate to the Public
For more than a decade, From Silence to Voice has been providing nurses with communication tools they can use to win the resources and respect they deserve. Now, in a timely third edition, authors Bernice Buresh and Suzanne Gordon focus on how nurses can describe and frame their work to seize unprecedented opportunities to advance their profession and lead improvements in health care systems.
The authors, both journalists, argue that because nursing needs the support and cooperation of others to fulfill its potential, it is critical that nurses communicate the full scope of nursing practice. Nurses must go beyond describing nursing in terms of dedication and caring and articulate nurses' specialized knowledge and expertise.
From Silence to Voice helps nurses explain their contributions to patient safety, satisfaction, and outcomes. It shows how nurses can communicate with various publics about important aspects of their work, such as how they master and employ complex medical technologies and regimens, and how they use their clinical judgment in life-and-death situations. "Nurses and nursing organizations," the authors write, “must go out and tell the public what nurses really do so that patients can actually get the benefit of their expert care.”
This comprehensively revised and updated third edition helps nurses use a range of traditional and social media to accurately describe the true nature of their work. Its analyses of images that are projected by nursing campaigns and its detailed guidance in helping nurses construct positive and powerful narratives of their work make From Silence to Voice a must-read in nursing schools and organizations and by individual nurses in all areas of the profession. Because nurses are busy, many of the communication techniques in this book are designed to integrate naturally into nurses’ everyday lives and to complement nurses’ work with patients and families.
Suzanne Gordon is coeditor of the Cornell University Press series The Culture and Politics of Health Care Work and was program leader of the Robert Wood Johnson Foundation–funded Nurse Manager in Action Program. She is the author of Nursing against the Odds and The Battle for Veterans' Healthcare; coauthor of From Silence to Voice, Life Support, Safety in Numbers, Beyond the Checklist, and Bedside Manners; editor of When Chicken Soup Isn't Enough; and coeditor of The Complexities of Care, First, Do Less Harm, and Collaborative Caring, all from Cornell.
The Battle for Veterans' Healthcare
Dispatches from the Frontlines of Policy Making and Patient Care
In The Battle for Veterans' Healthcare, award-winning author Suzanne Gordon takes us to the front lines of federal policymaking and healthcare delivery, as it affects eight million Americans whose military service makes them eligible for Veterans Health Administration (VHA) coverage.
Play and Workbook
A play about workplace relations among physicians, nurses, others who work in health care, and patients—and how their interaction affects the quality of patient care, for better or worse.
Beyond the Checklist
What Else Health Care Can Learn from Aviation Teamwork and Safety
Beyond the Checklist argues that lives could be saved and patient care enhanced by adapting the relevant lessons of aviation safety and teamwork.
Safety in Numbers
Nurse-to-Patient Ratios and the Future of Health Care
The first book to examine the arguments for and against mandated nurse-to-patient ratios, utilizing survey data, interviews, and other original research to focus on two case studies (California and the Australian state of Victoria).
Three Nurses on the Front Lines
Gordon describes the everyday work of three RNs in Boston—a nurse practitioner, an oncology nurse, and a clinical nurse specialist on a medical unit—providing a vivid, engaging, and intimate portrait of the importance of nurses in patients' lives.
Nursing against the Odds
How Health Care Cost Cutting, Media Stereotypes, and Medical Hubris Undermine Nurses and Patient Care
In this book, Suzanne Gordon draws on in-depth interviews with nurses and other health care professionals, research studies, and extensive firsthand reporting to better understand the myriad causes of and possible solutions to the current nursing crisis.
Stories and Reflections on Teamwork in Health Care
Taking an unusual approach to the topic of medical teamwork, this book gathers fifty engaging first-person narratives provided by people from various health care professions.
First, Do Less Harm
Confronting the Inconvenient Problems of Patient Safety
In First, Do Less Harm, twelve health care professionals and researchers plus two former patients look at patient safety from a variety of perspectives, finding many of the proposed solutions to be inadequate or impractical.
When Chicken Soup Isn't Enough
Stories of Nurses Standing Up for Themselves, Their Patients, and Their Profession
In this collection of first-person narratives, we meet RNs working at the bedside, providing home care, managing hospital departments, teaching and doing research, lobbying for quality patient care, and campaigning for health care reform.
The Complexities of Care
"Nursing, everyone believes, is the caring profession. Texts on caring line the walls of nursing schools and student shelves. Indeed, the discipline of nursing is often known as the 'caring science.' Because of their caring reputation, nurses top the...
Money-Driven Hospitals and the Dismantling of Nursing
We are on the verge of the nation's worst nursing shortage in history. Dedicated nurses are leaving hospitals in droves, and there are not enough new recruits to the profession to meet demand. Even hospitals that were once very highly regarded for the...